Terms + Conditions
Please read through the terms and conditions thoroughly before signing up. When signing up as a client of pilatays, you agree to the terms and conditions as laid out on the pilatays website www.pilatays.com.au.
READ CAREFULLY
BEFORE ATTENDING
READ CAREFULLY BEFORE ATTENDING
General Terms + Conditions
The Limited Edition Launch Offer is only available to brand-new clients. You can only purchase the introductory offer once. The introductory offer is non-refundable nor transferable and will activate from the date of purchase. Clients found to be buying the Limited Edition Launch Offer more than once will be suspended and charged any additional class costs they may have incurred.
A minimum of four people is required for a class to proceed. You will be contacted via text 2 hours prior to the start of class should it need to be canceled and your session returned.
Cancellations made less than 8 hours prior to class start time will forfeit that session. No-shows will forfeit that session. Unlimited Club Members will incur a $20 No Show fee for all classes they’re marked absent for and a $10 Late Cancel fee for all classes canceled within 8 hours of class. A Late Cancel 30 minutes before class is considered a No Show. CLASS PACK MEMBERS will incur a $10 fee for all late cancels and no-shows. Unlimited Club Members will receive 1 fee waiver per calendar month.
Payment must be made prior to booking. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking in the studio.
Arriving at the start of class or after is considered late. If you’re late you forfeit the session and are considered a No Show. Empty spaces at the start of class will be given to our waitlisted or walk-in clients if they’ve shown up in the hope of a spot.
Owners and/or teachers reserve the right to restrict clients to a particular class type for safety reasons, and owners and/or teachers reserve the right to turn clients away if they do not have the correct medical clearance.
If a class you want is full, you can sign up for the waitlist. Should a place become available you will receive either an email or text to let you know you got into class. If you do not respond to the text/email we assume you’re coming and the system will automatically add you in to class.
Our cancellation policy is the same for waitlisted classes. Remove yourself from the waitlist if you know you cannot attend so the next person on the list moves up.
Ten Class Packs are valid for 3 months from the purchase date, Five Class Packs are valid for 2 months. Sessions are non-refundable, are not transferable, and can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.
Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.
Cancellation Policy
Our 8 hour cancellation policy is in place so all Pilatays community members have the chance to attend classes. You can cancel a class the same way you booked in. We will not accept cancellations via email, phone or social media.
+ Cancellations made more than 8 hours before class will get the session back
+ Late cancellations made less than 8 hours before class will forfeit the session
+ No-Shows will forfeit the session
+ No-Show fees are charged 2 hours after the time of class
+ Late Cancellations are charged instantly
Unlimited Club Membership
+ No Shows will incur a $20 fee
+ Late Cancels will incur a $10 fee
+ Club Members will have 1 fee waived per calendar month
Class Pack Holders (FIVE + TEN PACKS)
+ No-Shows and Late Cancels will incur a $10 fee
+ Late cancellations made less than 8 hours before class will forfeit the session
+ No-Shows will forfeit the session
Intro Offer
+ No-Shows and Late Cancels will incur a $10 fee
Waitlists
If a class you want is full, sign up for the waitlist. If/when a place becomes available you’ll get an email or text to let you know you got into class. If you can no longer make it to class, cancel your waitlist spot to avoid being added into the class and having the same cancellation fees applied.
Unlimited Club Membership
The Membership operates on a 7-day autopay schedule from the credit card stored in Momence (a secure system). Payment will continue unless notified (see Termination Policy below).
The Membership will continue with scheduled auto pays unless Pilatays is notified of a termination request in writing (see Termination Policy below).
The Membership may be subject to a price increase but will be communicated in writing 4 weeks prior to any change.
Unlimited Club Members will incur a $20 No Show fee for all classes they’re marked absent for and a $10 Late Cancel fee for all classes cancelled within 8 hours of class. A Late Cancel 30 minutes before class is considered a No Show.
Failed Membership payments will incur a $5 fee for every day the payment fails to process. This fee will be processed as a debit on the clients Momence account which will be processed with the Membership payment.
On the third day of payment failing to process all booked classes will be cancelled and the Membership will be placed on hold. The failed Membership charge, plus any outstanding fees will be processed as a debit on the clients Momence account, to be balanced within 7 days or the account will be terminated.
Membership Suspensions
At least 1 week’s written notice is required for membership pauses/suspensions. This ensures that the correct measures are put in place to cease credit card payments that are scheduled for the given period.
Suspensions are unlimited, within reason. Please email requests to hello@pilatays.com.au.
Membership Termination
Pilatays requires at least 1 week’s written notice to terminate memberships. Please email request to hello@pilatays.com.au.
In the case of long-term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.
Pilatays may terminate a membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our team or other members.
Returns + Refunds Policy
Refunds will only be given in line with Western Australia Consumer Affairs regulations. Refunds for any circumstance unforeseen by or external to the business will incur a processing fee of $5 per transaction being refunded.
Refunds are processed directly to bank accounts minus the processing fee/s.
Activation dates can only be extended for medical reasons.
Sessions are unable to be transferred to another person.